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Privacy Policy

Last Updated: 2026

RGI Electrical (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Residential or business address

  • Details relating to your electrical job or enquiry

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Technical Information

  • IP address

  • Browser type

  • Pages visited on our website

  • Basic analytics data

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Payment Information

If you pay an invoice online or electronically, payment details may be processed by our secure payment provider. We do not store credit card information.

2. How We Collect Information

We collect information when you:

  • Submit a contact form

  • Request a quote

  • Call, email, or message us

  • Engage us for electrical work

  • Interact with our website (cookies, analytics)

3. How We Use Your Information

We use your information to:

  • Provide electrical services

  • Prepare quotes and invoices

  • Communicate with you about your job

  • Issue compliance documentation (e.g., Notices of Completion)

  • Improve our website and customer experience

  • Meet legal and regulatory obligations

We do not sell or rent your information to third parties.

4. Sharing Your Information

We may share your information with:

  • Licensed electricians working on your job

  • Regulatory bodies (e.g., Western Power, Building & Energy) when required

  • Our accounting, invoicing, or booking systems

  • Third‑party service providers who assist our business (e.g., email hosting, analytics)

All third parties are required to protect your information.

5. Data Storage & Security

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Modification

Information may be stored electronically on secure, password‑protected systems.

6. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You can disable cookies in your browser settings.

7. Accessing or Updating Information

You may request access to, or correction of, your personal information at any time by contacting us.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

RGI Electrical

Email: admin@robertsgroupindusties.com.au

Phone: 0430 911 958

Servicing Perth & the South West, WA

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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